Unifying back-office asset planning with field execution is essential for maximising asset uptime and technician utilisation. In this session, SAP experts will demonstrate how SAP Field Service and Asset Management (FSA) seamlessly connects capacity planning, AI-assisted scheduling, dispatching, and mobile execution into a single, cohesive workflow. Experience a live walkthrough showing how dispatchers balance workload and capacity constraints, how AI-driven scheduling matches the right technician to the right job based on skills and availability, and how mobile-first tools empower technicians with real-time asset context offline. Finally, explore how SAP is advancing toward autonomous field operations with AI agents to drive higher workforce productivity, faster response times, and superior asset performance.

What participants will learn:
• How SAP FSA bridges the gap between back-office asset strategy, job scheduling, and on-site field execution
• How smart algorithms match technicians and crews to work orders based on skills, location, availability, and business priorities
• How offline-first mobile workflows and next-generation AI agents empower field technicians and support teams to drive higher first-time fix rates