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Dispatching and mobile execution with FSM
In this session, Bernhard Kontschieder from Miba AG shares how SAP Field Service Management transformed maintenance operations, from manual processes to automated dispatching, mobile execution, and seamless collaboration with production. Learn how Miba standardised workflows, increased transparency, empowered technicians with mobile tools, and achieved annual efficiency gains of around 900 hours. Gain practical insights, lessons learned, and recommendations from a real-world transformation project.