Behind every asset performance target is a service operation that either delivers or falls short. The gap between asset strategy and field execution shows up in downtime, missed SLAs, and operational friction that rarely has a clean owner.

Building on the hands-on insights and demonstrations from the workshop this roundtable brings together organisations from both sides of that equation: those responsible for enterprise asset performance and those running field service, whether as a core business or an internal function. Come with your real challenges and hard-won experience: the most valuable perspectives in the room will be yours.

Together with workshop speakers, SAP experts, and industry peers, we will dive deeper into:
• The accountability boundary: Who owns asset performance when service and asset management sit in different organisations or different silos of the same one?
• Pragmatic AI & automation: Debating where AI-driven dispatching and mobile enablement deliver immediate value versus where human oversight remains essential
• Lessons from the field: Exchanging honest perspectives on change management, technician adoption, and scaling SAP Field Service and Asset Management (FSA) capabilities within complex organisational structures