The AI-powered technician: Innovations & roadmap for SAP service and asset manager and sap dynamic forms

28 Oct 2026
Malaga, Ground floor
Innovation Zone


Field technicians are the backbone of operational excellence, yet many still rely on manual, paper-based or digital fragmented processes that slow execution and introduce errors. This session bridges the gap between where mobile execution is today and where it's heading. Hear directly from the SAP Product Manager responsible for SAP Service and Asset Manager and SAP Dynamic Forms as he showcase the latest innovations. Discover how AI is already in the hands of technicians through generated job briefings, assisted completion, and smart digital forms , and see what's next on the roadmap, including AI-powered mobile assistance - online and offline. Leave with a practical understanding of how these solutions drive efficiency, reduce downtime, and deliver real business value for asset-intensive organisations.

Participants will learn:
• Cut admin, boost wrench time: AI assisted voice-to-text job reporting reduce manual data entry, freeing technicians to focus on the work that matters
• Go paperless with confidence: SAP Dynamic Forms replaces paper checklists and inspection sheets with structured, mobile-ready digital forms that work online and offline
• Increase first-time fix rates: Technicians arrive prepared thanks to job briefing report with instant access to asset history, work instructions, and spare parts availability, right from their mobile device
• Future-proof your frontline operations: Get a clear view of the roadmap, from capabilities available today to further AI-powered mobile assistance already on the horizon
Speakers
Hendrik Wulfken
Hendrik Wulfken, Product Manager, Mobile Service and Asset Management - SAP