Assets don't manage themselves. Behind every maintenance plan, every SLA, every piece of critical equipment in the field, there's a service operation: technicians, dispatchers, work orders, and customer expectations that all have to come together at the right time. When that layer works well, assets perform. When it doesn't, the gap shows up in downtime, repeat visits, and eroding customer trust.

This interactive workshop is for organisations running field service operations. Whether that's a core business or a critical function within a larger asset management operation. You'll see how leading organisations are connecting service management, scheduling, and mobile execution into one flow: from first customer contact to first-time fix, with no handoff gaps in between.

You'll walk the full service lifecycle: how SAP Service Cloud handles omnichannel intake, complemented by proaxia's customer service suite (CSS) for customer-facing requests, and aligns demand with back-office operations; how the newly announced SAP Field Service and Asset Management (FSA) capabilities bring workload and capacity scheduling, AI-driven dispatching, technician enablement, and offline-first mobile execution together as one connected discipline.

Beyond the demos, you'll hear directly from SAP Product Management on the latest AI innovations, product roadmap, and strategic direction, and from customers who has lived the transformation, sharing what worked, what didn't, and the lessons that matter.

Key Discussion Areas
• Streamlining omnichannel service intake with SAP Service Cloud and proaxia's customer service suite (CSS)
• Workload and capacity planning with the new FSA scheduling capabilities
• Connecting field execution and service management as one team
• AI-driven scheduling and dispatching: matching skills, availability, and priorities
• Technician enablement: mobile workflows with real-time asset and job context
• Roadmap and AI strategy: direct from SAP Product Management
• Customer perspective: real-world results and lessons learned

Whether field service is your core business or the operational backbone of your asset strategy - this is the session worth prioritising.